Donate - Agness Swimming Foundation

Agness Swimming Foundation (ASF) is committed to protecting the privacy, confidentiality, and security of personal information collected from individuals who interact with our website, programs, training activities, events, services, and community initiatives.

By accessing our website, registering for our programs, or participating in ASF activities, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

ASF may collect and process the following information:

Full name
Telephone number
Email address
Physical and postal address
Date of birth
Gender (where applicable)
Emergency contact information
Registration and participation details
Payment information where applicable
Information submitted through forms, surveys, applications, or inquiries
Website usage information such as IP address, browser type, device information, and pages visited
Photographs, videos, and audio recordings taken during ASF activities
Limited health or medical information necessary for participant safety during swimming, lifesaving, water safety, and related activities

2. HOW WE USE YOUR INFORMATION

ASF may use personal information for the following purposes:

Registering participants for swimming, lifesaving, and water safety programs
Delivering training, education, and related services
Communicating program updates, schedules, and announcements
Responding to inquiries and requests
Managing events, competitions, and community outreach activities
Improving ASF programs, services, and website performance
Conducting research, monitoring, and statistical analysis
Promoting water safety, drowning prevention, and swimming education initiatives
Ensuring participant safety during activities
Complying with legal, regulatory, and safeguarding requirements

3. CONSENT

By submitting personal information through ASF forms, website, events, or programs, individuals consent to the collection, use, and processing of their information in accordance with this Privacy Policy.

Where consent is required by law, ASF will obtain such consent before collecting or processing personal information.

4. CHILDREN'S PRIVACY

ASF conducts programs involving children and young people. Where required, personal information relating to minors will be collected only with the consent of a parent, legal guardian, school, or authorized institution.

ASF is committed to safeguarding the privacy, safety, dignity, and welfare of children at all times and operates in accordance with child protection principles.

5. PHOTOGRAPHS, VIDEOS, AND MEDIA

ASF may take photographs, videos, and recordings during training sessions, competitions, events, and community activities. Such materials may be used for:

Educational purposes
Public awareness campaigns
Water safety promotion
Organizational reports
Fundraising activities
Website and social media content
Publications and promotional materials

Where required by law or organizational policy, ASF will seek appropriate consent before using identifiable images of participants.

6. INFORMATION SHARING

ASF does not sell, rent, or trade personal information. Information may be shared only:

With authorized ASF staff, trainers, and volunteers
With partner organizations where necessary for service delivery
With schools, institutions, or sponsors involved in ASF programs where appropriate
When required by law, court order, or lawful authority
To protect the safety, rights, and welfare of participants
With the consent of the individual concerned

7. DATA SECURITY

ASF implements reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss or theft, misuse, alteration, disclosure, and destruction. While ASF takes appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

8. COOKIES AND WEBSITE ANALYTICS

The ASF website may use cookies and analytics technologies to improve website functionality, understand visitor behavior, enhance user experience, and measure website performance. Users may disable cookies through their browser settings, although some website features may not function properly.

9. DATA RETENTION

ASF retains personal information only for as long as necessary to fulfill the purposes for which it was collected, support program administration, meet safeguarding obligations, comply with legal and regulatory requirements, and maintain organizational records. Information that is no longer required may be securely deleted or anonymized.

10. THIRD-PARTY LINKS

The ASF website may contain links to third-party websites. ASF is not responsible for the privacy practices, security measures, or content of external websites. Users are encouraged to review the privacy policies of such websites before providing personal information.

11. YOUR RIGHTS

Subject to applicable laws, individuals may request to:

Access their personal information
Correct inaccurate information
Update personal records
Request deletion of personal information where legally permissible
Restrict certain uses of their information
Withdraw consent where applicable
Receive information about how their data is being used

ASF will consider and respond to such requests within a reasonable period.

12. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania. Any disputes arising from this Policy shall be subject to the jurisdiction of the courts of Tanzania.

13. CHANGES TO THIS POLICY

ASF reserves the right to amend, modify, or update this Privacy Policy at any time. Any changes will be published on the ASF website and shall become effective immediately upon publication unless otherwise stated.

For any questions, concerns, or requests regarding this Privacy Policy or personal information held by ASF, please contact us via the website or email info@asf.co.tz.

Effective Date: 1 August 2026

Agness Swimming Foundation (ASF) is committed to transparency and accountability. This policy outlines when refunds may be issued for donations and program payments.

1. Donations

Donations are voluntary contributions to ASF’s charitable mission and are generally non-refundable once processed, as funds are quickly allocated to programs.

Refunds may be considered in these cases only:

Duplicate or incorrect payments due to technical error
Unauthorized transactions (subject to AzamPay verification)
Genuine payment errors (e.g. wrong amount)

Requests must be submitted within 14 calendar days to refunds@agnessswimming.or.tz with transaction reference and reason. Approved refunds are processed to the original payment method within 7–30 business days.

2. Training & Program Fees

ASF cancellation — Full refund or credit for future programs
Participant cancellation ≥ 7 days before start — Partial refund (minus reasonable admin costs) at ASF’s discretion
Cancellation < 7 days or no-show — Generally non-refundable (except documented medical emergencies)
Multi-session programs are refunded on a pro-rata basis for unused sessions

3. How to Request a Refund

Email refunds@agnessswimming.or.tz with subject: “Refund Request – [Full Name] – [Transaction ID]”
Include all transaction details and supporting documents
ASF will respond within 10 business days

4. Payment Provider & Governing Law

All payments are processed via AzamPay and subject to their terms and Bank of Tanzania regulations. This Refund Policy is governed by the laws of the United Republic of Tanzania, consistent with ASF’s Privacy Policy.

ASF’s Commitment: We handle every request fairly. Please contact us first before initiating a chargeback — it helps us support more children and communities.

By proceeding with a donation you agree that:

All information you provide is accurate and complete
You are authorized to use the mobile money account for this transaction
ASF may use anonymized donation data for impact reporting and donor communications
All policies above (Privacy, Refund, and these Terms) form the complete agreement

This agreement is governed by the laws of the United Republic of Tanzania.

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